.ops-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-top: 16px; }
@media (max-width: 900px) { .ops-grid { grid-template-columns: 1fr; } }
.span-2 { grid-column: 1 / -1; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; box-shadow: var(--shadow); }
.card h3 { font-size: 14px; font-weight: 600; color: var(--text); margin-bottom: 12px; display: flex; align-items: center; justify-content: space-between; }
.stat-row { display: flex; justify-content: space-between; padding: 6px 0; font-size: 13px; align-items: center; gap: 8px; }
.stat-row .label { color: var(--text-secondary); }
.stat-row .value { font-weight: 600; font-family: SF Mono, Menlo, monospace; }
.progress { height: 6px; background: var(--border-light); border-radius: 3px; overflow: hidden; margin: 4px 0 8px; }
.progress > div { height: 100%; background: var(--accent); transition: width .3s; }
.pill { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: 11px; font-weight: 600; }
.pill.ok { background: #d1fae5; color: #065f46; }
.pill.bad { background: #fee2e2; color: #991b1b; }
.pill.warn { background: #fef3c7; color: #92400e; }
.pill.muted { background: var(--border-light); color: var(--text-secondary); }
.btn { padding: 6px 14px; border: 1px solid var(--accent); background: var(--accent); color: white; border-radius: 6px; font-size: 13px; cursor: pointer; font-weight: 500; }
.btn:hover { background: var(--accent-hover); }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn.btn-outline { background: transparent; color: var(--accent); }
.btn.btn-outline:hover { background: var(--accent-light); }
.btn-row { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }
.num-input { width: 60px; padding: 4px 8px; border: 1px solid var(--border); border-radius: 4px; font-size: 13px; }
.actions-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-top: 8px; }
@media (max-width: 700px) { .actions-grid { grid-template-columns: 1fr; } }
.reply-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; margin-bottom: 12px; box-shadow: var(--shadow); }
.reply-card .meta { display: flex; gap: 12px; align-items: center; margin-bottom: 10px; font-size: 12px; color: var(--text-secondary); flex-wrap: wrap; }
.reply-card .company { font-weight: 600; color: var(--text); font-size: 14px; }
.reply-card .ts { margin-left: auto; }
.reply-card .inbound { background: #fef3c7; padding: 10px 12px; border-radius: 6px; margin: 8px 0; font-size: 13px; white-space: pre-wrap; max-height: 200px; overflow-y: auto; }
.reply-card .suggestion { background: #f0fdf4; padding: 10px 12px; border-radius: 6px; margin: 8px 0; font-size: 13px; }
.reply-card .suggestion textarea { width: 100%; min-height: 200px; height: auto; border: none; background: transparent; font-family: inherit; font-size: 13px; resize: vertical; outline: none; line-height: 1.6; }
.reply-card .reasoning { font-size: 12px; font-style: italic; color: var(--text-secondary); margin-top: 6px; }
.toast { position: fixed; bottom: 20px; right: 20px; background: #111; color: white; padding: 10px 16px; border-radius: 6px; font-size: 13px; opacity: 0; transition: opacity .3s; z-index: 1000; pointer-events: none; }
.toast.show { opacity: 1; }
.toast.error { background: #dc2626; }
.progress-wrap { background: var(--border); border-radius: 8px; height: 18px; overflow: hidden; margin: 12px 0 6px; }
.progress-bar  { height: 100%; border-radius: 8px; transition: width .4s; }
.progress-green { background: #22c55e; }
.progress-yellow { background: #f59e0b; }
.progress-red { background: #ef4444; }
.channel-status { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.channel-status .pill { font-size: 12px; padding: 4px 10px; }
.hints { margin-top: 10px; font-size: 12px; color: var(--text-secondary); }
.hints code { background: var(--border-light); padding: 1px 6px; border-radius: 3px; font-family: SF Mono, Menlo, monospace; font-size: 11px; }